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Product FAQ

Voddio & 1st Video FAQ

iOS 7 Warning : New multi-tasking protocols in iOS 7 will Stop the Audio recording function if the screensaver kicks in, or if you press on the Screen Lock button.

To prevent the Screensaver from stopping your recording, change the Auto-Lock timer to “Never” before starting any recording sessions. You will find this setting in the General area of the device Settings control App

1. Why does the Video Editor crash when I am rendering or playing a project?

Rendering your video Projects requires a lot of free working memory, in order to carry out all of the processing tasks that are involved. If you are short of free working memory, then your App may crash.

If this happens, don’t worry, your Project has not been lost and you can Recover it when you restart the App. However, you should free up space in the working memory first, by shutting down other Apps that are still loaded in the Background Task Bar on your device. Double-click on the round Home Button on your device. The screen display will shift up and you will see one or more icons for other Apps that are still loaded in memory, but not currently active. They are holding onto working memory that is needed for this App to work properly. Press and Hold on one of the icons until it starts jiggling and then Press on the Delete flag that appears on its upper left corner. This will shut the App down and free up the memory that it has been holding on to. Press on the Delete flag of all the other Apps that are displayed in this Background Task Bar.

Once you have freed up as much memory as possible, press the Home button and then re-start the 1st Video, or Voddio, App. You will be presented with a message saying that your App had previously crashed and asking if would you like to Recover your Project.

If you click on Recover, you will be returned to the Editor screen with all of your previous work fully restored. You can then choose to Save your Project by pressing on the Home button, or go ahead and try to render your Project again. With more working memory available, it should Render successfully this time around.

2. Unlock Sending and Sharing fails or Restore of Unlock fails and I get the message “Unable to connect to iTunes Store”.

First Try : Go to Settings > iTunes & App Store and Sign Out. Then Sign In again with your  iTunes Account ID & password. Then retry the Upgrade Purchase or Restore in Voddio.

If this doesn’t work read on: We have recently had some issues with the the “Unlock Sending and Sharing” upgrade for Voddio. We have seen a number of reports about this recently and have noticed that there has been numerous reports of a problem with In-App Purchase (IAP) amongst other App developers as well.

The online discussions seem to point to a problem with the connection between the device and the Apple server that manages the In App Purchase process. Apple has started to enforce the use of the new IPv6 network protocols when devices try to connect to these servers, but many home or office networks do not comply with IPv6 properly. This can cause the process to fail.

We have seen a couple of instances of this problem here, but not consistently. Please try out some of the solutions that have worked for us,and for others.

1) Make sure that the Voddio App is fully turned Off before trying the following steps. To do this, double-tap on the round Home button to expose the Background Taskbar. Press and Hold on the Voddio icon in the Taskbar, until it starts to jiggle and then tap on the red Delete flag that appears on the icon in the Taskbar. This is not going to delete the App, it will just shut it Off. You should probably turn off all of the other Apps that are on the Taskbar as well.They are using up memory that Voddio needs to perform better, anyway.

2) Open the Settings App and Turn Off your WiFi radio on the iPhone, but leave the cellular radio On. The WiFi control is just below the Airplane Mode button at the top of the Settings page.

3) Scroll down to the Settings page for “iTunes and App Store” and ‘Sign Out’ from your account. Then ‘Sign In’ again. This will refresh the certificates that govern your access to the iTunes account servers.

4) Restart the Voddio App and try to Purchase the Upgrade again. If iTunes thinks that you have already purchased this Upgrade, then you will get a message saying that you have already purchased this and will ask if you want to re-download your purchase. Click on the button to go ahead with this. If iTunes thinks that you have already purchased this Upgrade, then you will get a message saying that you have already purchased this and will ask if you want to re-download your purchase. Click on the button to go ahead with this.

If this works, then you will receive a message from Voddio thanking you for purchasing the upgrade and it will invite you to sign up for our free VeriSend service that allows you to send large media files directly over the Internet from your iPhone. If the steps above do not resolve the issue, then re-boot your iPhone and try the IAP again.

1) Make sure that Voddio is turned Off completely, as above.

2) Press and Hold on the screen lock button on the top of the iPhone, until a red button appears, that says “slide to power off”. Slide it to the right. Your iPhone will shut down. Then wait for about 1 minute and restart the iPhone by pressing and holding the screen lock button for 5 sec.

3) Restart Voddio and try the IAP again.

3. Why can’t I share my Project files like I can with Audio, Images or Videos?

To export video you have to first render your project into a new file. Select the save button (3rd from the right) on the project tool bar and save as a new file.

The Projects you see listed in the App are not files like your videos or images. They are actually a collection of database records and elements that record all of your edit actions and point to the media files that you use in your Project. The Project itself cannot be exported to another device.

When you to Save your Project to a files that can be exported from your device, use the ‘S’ button from the Timeline Editor toolbar, and your Project will be Rendered out to a new file, with all of your edit actions applied to data read from from the source files. Your source files will remain untouched, until you choose to delete them.

Before you can delete any Source files that are used in a Project, you will need to delete the Project first, and free up all references to the files. If you rename your source files, the Project will track your naming changes and will.

4. Why won’t the video from my digital camera work in 1st Video?

First of all, each iOS device has its own specific video encoder hardware which determines the video specs that it is able to process. Any videos that you import onto an iOS device must not exceed the maximum frame size and video data bit rate that can be supported by that device. The video cameras on the iPhone 4 and the iPad 2 natively capture video at 1280 x 720 pixels, with a maximum bit rate of 10 Mbps and audio recorded at 44.1 KHz sample rate. However, we have been able to work with videos files that are up to 1900 x 1080 pixels, with video bandwidths of 15 Mbps.

On the other hand, we have seen some DSLR cameras produce HD video files at 1900 x 1080 pixels with video bandwidths of 40 Mbps or more and audio recorded at 48 KHz sample rate, with audio bandwidths of over 300 Kbps. The hardware on the iOS devices just wont handle Projects with such high bit rate video files.

The solution to this is to transcode the imported video file down to a level that can be used in a Video Project, before you try to use it. In the File Manager view, select the imported video file and then click on Edit, then Re-Encode. You will be able to save the transcoded file under a new name or you can overwrite the imported file. The new video file can then be used in your Video Project.

5. Can I import music from my iTunes Library into the App’s audio folder?

Yes, you can Import any audio file from your Music Library into the editing App as long as it does not have any DRM restrictions. Use the Import command at the bottom of the File Manager view.

6. Why can’t I import videos from my Movie Library ?

Your device operating system does not allow any 3rd party Apps to have access to the Movie Library for DRM reasons. The App is able to Import videos that you have imported to the Photo Library on your device, or are stored in the Camera Roll.

7. I want to replace the audio in my video with my own audio track. How do I do that?

Select the video clip, or video track, that you want to suppress the audio from. Then select the Mixer button on the Toolbar. Instead of showing you the Thumbnails of the video clip, you will be shown the audio waveforms for the video file.

Use the right Slider to mute the audio from a selected video clip, or use the left slider to mute the audio for all video clips in the track. Reduce the level to Zero to turn it Off completely. Tap on the Mixer tool icon again to return to the Video clip view. Add your own audio onto one of the audio tracks below the video tracks.

You can also use this technique to suppress the audio in a video clip on the upper B-Roll track, so that you only hear the audio from the video clip on the lower A-Roll track, when you are doing overlays.

8. I have audio when I play my video files, and when I’m editing in a project I have audio when I use my headphones, but I can’t hear it without headphones.

Check to see if you have the Mute button engaged on your iPad. This will block the audio output when you preview the project in the editor.



VC Audio Pro

* Try our Voddio App. We now have a single universal app native to  iPhone and iPad – combining Audio and Video Editing. Voddio has a similar interface to VC Audio Pro but with more features and upgrades. VC Audio Pro will be moving toward ‘end-of-life’ status.

1. Where can I get the User Manual for VC Audio Pro?

Click here to register and receive a copy of the VC Audio Pro user manual.

2. Why do I have to register to get the manual?

We register users for the manual so they can be constantly updated when the program changes. We are adding major new features to VC Audio Pro in the coming months, and will send updated manuals as those changes occur.

3. My iPod Touch doesn’t have a microphone. How can I record anything with VC Audio Pro?

Simple. Just add a small external microphone. You can find three excellent microphones on our website store.

The Blue Mikey, which provides excellent stereo sound, and lets you control the recording volume. The VeriCorder Mini Mic, designed for recording up close and the VeriCorder Video Mic which is designed for recording at a distance, or recording with iPhone’s video camera, at a distance of two feet (65 centimeters) or more.

4. When I record with my iPhone, using an external mic, I sometimes hear a clicking noise in the recording. What’s up with that?

All cellphones emit Radio Frequency noise, which can interfere with a recording. Put your iPhone into Airplane Mode to avoid this problem.

5. There’s no controls for cut, copy, paste, etc. Why not?

To see these tools perform a single two-finger tap while in editing mode. Additional context-sensitive tools will appear in a pop up menu.